Yes, you can request a refund if you cancel your tour booking at least seven (7) days before the scheduled departure date. Please note that cancellations made within seven days of the departure date are not eligible for refunds. For more details, please refer to our Refund and Cancellation Policy on our website.
Yes, you can request a refund if you cancel your tour booking at least seven (7) days before the scheduled departure date. Please note that cancellations made within seven days of the departure date are not eligible for refunds. For more details, please refer to our Refund and Cancellation Policy on our website.
We apologize for any inconvenience. Please double-check that you’ve entered the code correctly, including any capitalization or special characters. If the issue persists, please reach out to our customer support team. We’ll be happy to assist you and ensure you receive your discount.
Visa requirements for Thailand vary depending on your nationality and the length of your stay. Citizens of many countries are granted visa-free entry for tourism purposes for a limited period. We recommend checking the official website of the Thai embassy or consulate in your country for the latest visa information.
Yes, all our tours include basic accident insurance coverage. However, we strongly recommend that you obtain comprehensive travel insurance that covers medical emergencies, trip cancellations, and other unforeseen circumstances. This will provide you with additional peace of mind during your travels.
The number of participants on each tour varies depending on the specific program you choose. Some tours are designed for smaller, more intimate groups, while others can accommodate larger groups. To find out the typical group size for your chosen tour, please refer to the detailed program description on our website. The information provided there will give you a clear idea of what to expect.
Yes, we do accept deposit payments for certain bookings, particularly when you book multiple tours under our private consultant service. This service offers personalized itinerary planning and may involve a deposit to secure your reservations. For standard tour bookings, full payment is usually required at the time of booking. Please feel free to contact us for more information regarding deposit options.
We utilize Stripe as our secure payment processor, which allows us to accept a wide range of major credit cards, including Visa, Mastercard, American Express, Discover, Diners Club, and JCB. You can confidently use your preferred credit card when booking your tours with us.
Most of our day trip programs include convenient pick-up and drop-off services from your hotel or designated meeting point. However, for some tours, you may have the option to exclude the transfer service if you have your own transportation, such as a rental car. Choosing this option may result in a slightly lower tour price. The specific details regarding transportation options are available on the individual tour pages on our website.
We offer a variety of tour options, some of which include meals while others do not. You have the flexibility to choose the option that best suits your preferences and dietary needs. When browsing our tours, you will find detailed information about whether meals are included and what type of cuisine you can expect. If you have any specific dietary requirements, please inform us in advance, and we will do our best to accommodate them.
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